Connected hotels guest experience

ABSTRACT

Methods, systems, and apparatus for providing an enhanced hotel guest experience. Disclosed methods include the actions of receiving data indicating the presence of a hotel guest from one or more sensors; generating a likelihood score that the hotel guest is going to their hotel room; determining that the generated likelihood score exceeds a likelihood threshold score; and based on determining that the generated likelihood score exceeds the likelihood threshold score, sending one or more instructions to one or more devices located within the hotel room.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. application Ser. No.15/299,556, filed Oct. 21, 2016, now allowed, which claims the benefitof U.S. Provisional Application Ser. No. 62/245,589, filed Oct. 23,2015. Both of these prior applications are incorporated by reference intheir entirety.

TECHNICAL FIELD

This document generally describes technology related to smart devices,such as sensors.

BACKGROUND

Smart sensors, such as smart door locks, can automatically detect thepresence of an authorized device and unlock doors using a wirelessprotocol and cryptographic key to execute the authorization process. Forexample, a smart door lock may connect to an authorized device, such asa smart phone or key fob, through a Bluetooth connection. In otherexamples a smart door lock may connect to a home internet connection viaWi-Fi.

SUMMARY

This specification describes systems and methods for providing servicesto the guests in a hotel using a system of sensors located in and aroundthe hotel.

Innovative aspects of the subject matter described in this specificationmay be embodied in methods that include the actions of receiving dataindicating the presence of a hotel guest from one or more sensors;generating a likelihood score that the hotel guest is going to theirhotel room; determining that the generated likelihood score exceeds alikelihood threshold score; and based on determining that the generatedlikelihood score exceeds the likelihood threshold score, sending one ormore instructions to one or more devices located within the hotel room.

Other embodiments of this aspect include corresponding computer systems,apparatus, and computer programs recorded on one or more computerstorage devices, each configured to perform the actions of the methods.A system of one or more computers can be configured to performparticular operations or actions by virtue of having software, firmware,hardware, or a combination thereof installed on the system that inoperation causes or cause the system to perform the actions. One or morecomputer programs can be configured to perform particular operations oractions by virtue of including instructions that, when executed by dataprocessing apparatus, cause the apparatus to perform the actions.

The foregoing and other embodiments can each optionally include one ormore of the following features, alone or in combination. In someimplementations, the one or more sensors are located in different areasof the hotel. In some aspects, receiving data indicating the presence ofa hotel guest from one or more sensors comprises receiving dataindicating a sequence of physical locations of the guest; anddetermining a path that the hotel guest is taking.

In some implementations, the device located within the hotel room is anin-room thermostat device. In other implementations, the device locatedwithin the hotel room is a lighting device. In further implementations,the instruction to the in-room thermostat device comprises aninstruction to set the room temperature to a set point temperature. Infurther implementations, the in-room thermostat device is provided witha guest preferred temperature value. In some implementations, the setpoint temperature is the guest preferred temperature. In certainaspects, the presence of the hotel guest is detected in the hotel roomof the hotel guest.

In some aspects, a first factor F_(onp) and a second factor F_(offp) aredefined, where F_(onp)<F_(offp) and F_(onp), F_(offp) are both less thanor equal to one. In some implementations, the presence of the hotelguest is detected in the hotel facility. In further implementations, theset point temperature is set to GPT+((CET−GPT)*F_(onp)), where GPTrepresents a guest preferred temperature, CET represents a currentexternal temperature and F_(onp) represents a factor that is less thanor equal to one. In some implementations, the presence of the hotelguest is not detected in the hotel facility. In further implementations,the set point temperature is GPT+((CET−GPT)*F_(offp)).

The subject matter described in this specification can be implemented inparticular embodiments so as to realize one or more of the followingadvantages. The energy usage for heating and cooling spaces is asignificant operational expense for many hotels. Even minor changes intemperature control procedures can result in significant energy savings.A dynamically controlled in-room thermostat device, as described in thisspecification, can optimize energy consumption while targeting the guestpreferred temperature. This improves guest comfort and enhances theiron-property experience. The connected hotel system, as described in thisspecification can provide a memorable, personalized on-property digitalexperience for hotel guests in an effective and efficient way. Forexample, the system may provide personalized recommendations for thehotel guest for a spa treatment based on the guest's interests andcurrent location.

The details of one or more embodiments of the subject matter describedin this specification are set forth in the accompanying drawings and thedescription below. Other potential features, aspects, and advantages ofthe subject matter will become apparent from the description, thedrawings, and the claims.

DESCRIPTION OF DRAWINGS

FIG. 1 depicts a block diagram of an example connected hotel system.

FIGS. 2A and 2B depict diagrams of dynamically controlling thermostatsettings.

FIG. 3 depicts a flowchart of an example process for dynamicallycontrolling thermostat settings.

FIG. 4 is a block diagram of a computing system that can be used inconnection with computer-implemented methods described in this document.

Like reference symbols in the various drawings indicate like elements.

DETAILED DESCRIPTION

This specification describes a system for creating a digital, connectedhotel experience for hotel guests. Connected devices, including mobiledevices, wearable devices, sensors, smart thermostats, smart lightingdevices, alarm clocks, smart keyless door locks and entertainmentdevices provide a digital hotel hub that enables a connected hotelsystem to provide a memorable, personalized on-property digitalexperience for hotel guests in an effective and efficient way. Connectedhotel guest mobile devices and hotel sensors enable a connected hotelsystem to track the location of hotel guests within the hotelfacilities. The tracked location of hotel guests enables the connectedhotel system to provide just-in-time, on-property, convenient andseamless experiences, such as personalized and optimized thermostatcontrol, keyless hotel room entry, remote door unlocking, and food andbeverage ordering. Connected hotel worker devices enable a connectedhotel system to achieve greater efficiency in the management of a hotelworkforce for servicing the connected hotel property and clientrequests. On-property digital experiences may be consistent andfunctional due to dynamic task scheduling and real-time communicationbetween hotel workers and hotel guests.

FIG. 1 depicts a block diagram of an example connected hotel system 100.The example connected hotel system 100 includes a network 102, e.g., alocal area network (LAN), wide area network (WLAN), the Internet, or acombination thereof, guest devices 104, worker devices 106, in-roomdevices 108, sensors 110, property management system 112, guest profiledatabase 114, information database 118, property management system 122and task management system 124. The network 102 can be accessed over awired and/or a wireless communications link. For example, mobilecomputing devices, such as smartphones can utilize a cellular network toaccess the network. It will be appreciated that the term “hotel” and theapplicability of the invention extends beyond the preferred embodimentdescribed. For example, the term “hotel” may include hotels, motels,inns, hostels, resorts, lodges, cruise ships and other commerciallodging facilities.

A guest device 104 is an electronic device that is under the control ofa guest of the hotel and is capable of requesting and receivinginformation over the network 102. Example guest devices 104 includepersonal computers, mobile communication devices, e.g., smartphonesand/or tablet computing devices, wearable devices and other devices thatcan send and receive data over the network 102. As used throughout thisdocument the term mobile computing device (“mobile device”) refers to aguest device that is configured to communicate over a mobilecommunications network. A smartphone, (i.e., a phone that is enabled tocommunicate over the Internet) is an example of a mobile device. A guestdevice 104 typically includes a user application, e.g., a web browser,to facilitate the sending and receiving of data over the network 102.

A worker device 106 is an electronic device that is under the control ofan employee (“worker”) of the hotel and is capable of requesting andreceiving information over the network 102. Example worker devices 106include personal computers, mobile communication devices, e.g.,smartphones, smartwatches, and other wearable devices that can send andreceive data over the network 102. As used throughout this document theterm wearable computing device (“wearable device”) refers to a workerdevice that is configured to communicate over a mobile communicationsnetwork. A smartwatch, (i.e., a watch that is enabled to communicateover the Internet) is an example of a wearable device. Other examplesinclude mobile devices that are fitted with a clip mechanism and can beattached to items of clothing. A worker device 106 typically includes auser application, e.g., a web browser, to facilitate the sending andreceiving of data over the network 102. The worker device may be anInternet-of-Things (IoT) connected device.

An in-room device 108 is an electronic device that is located in a guestroom of a hotel. Example in-room devices 108 include lighting devices,entertainment devices, smart thermostats, alarm clocks and smart(keyless) door locks. In-room devices are accessible from the guestdevices 104 over the network 102. For example, lighting devices within aroom of a hotel may be controlled using commands sent over the network102 from an application installed on a guest mobile device. In anotherexample, smart door locks for a room of a hotel may be controlledthrough communication between a guest mobile device and the smart doorlock over the network 102, enabling keyless entry of the room. As usedthroughout this document the term connected in-room device (“connecteddevice”) refers to an in-room electronic device that is configured tocommunicate over a mobile communications network. The connected devicemay be an Internet-of-Things (IoT) connected device.

A sensor 110 is a device that detects events or changes in itsenvironment and provides a corresponding output, e.g., using electronicsignals. The sensors 110 are configured to communicate with othercomponents of the connected hotel system, e.g., property managementsystem 112, over the network 102.

One or more sensors 110 may be in-room sensors that are located in guestrooms. For example, in-room sensors may include movement sensors thatare discretely positioned in a hotel room. Movement sensors may detectmovement within the hotel room and provide as output an electronicsignal indicating whether the room is occupied or not. The indicationmay be provided to the property management system 112 over the network102 and processed accordingly. For example, if the movement sensordetects that the room is occupied, the property management system mayreceive an indication that the room is occupied and may notify theworker module and/or the worker devices 106 that the hotel room is notavailable for servicing. In other examples, in-room sensors may includebeacons, e.g., Bluetooth beacons, or NFC devices which are discretelypositioned in a hotel room. A beacon may broadcast its identifier tonearby mobile devices, e.g., guest devices 104 or worker devices 106,and enable the mobile devices to perform actions when in close proximityto a beacon. For example, a beacon may be used to determine a physicallocation of a mobile device or trigger a location-based action on amobile device. The determined physical location of the mobile device maybe provided to the property management system 112 over the network 102.For example, if the property management system 112 receives informationthat the guest mobile device is located in the guest hotel room, theproperty management system 112 may determine a likelihood that the guestis also located in the hotel room and notify the worker module and/orthe worker devices 106 that the hotel room is not available forservicing. The in-room sensors may also include infrared sensors, soundsensors and door opening sensors.

One or more sensors 110 may be property sensors that are locatedthroughout the hotel. For example, property sensors may include beacons,e.g., Bluetooth beacons, or NFC devices which are discretely positionedin various locations throughout the hotel. The property sensors may beused to determine a physical location and path taken by a mobile device,enabling tracking of mobile devices. For example, a sequence of beaconsmay be used to track the movement of a guest mobile device through ahotel. The sequence of beacons may provide a sequence of physicallocations of the mobile device to the property management system 112over the network 102. The property management system 112 may use thesequence of physical locations to determine one or more possibledirections that the guest mobile device, and in turn the hotel guest, isgoing and to subsequently notify the worker module. For example, theproperty management system 112 may receive a sequence of physicallocations of a guest mobile device measured by the in-room and propertysensors that indicate that the guest has left their room, taken theelevator to the lobby and exited the hotel. Depending on other factors,such as time of day, or other recently tracked movements, the propertymanagement system 112 may determine that the hotel guest has left thehotel for the day and will not return in the immediate future. Theproperty management system may therefore notify the worker module thatthe room is available for servicing.

In some implementations, the sensors 110 may include guest mobiledevices 104. For example, guest mobile devices 104 may act as beaconsthat emit signals. The hotel may include one or more beacon detectorsthat are configured to detect beacon signals that the phones emit.

One or more sensors 110 may be an external temperature sensor that islocated outside the hotel. The external temperature sensor may be usedto determine an external temperature value, which may be provided to athermostat in-room device 108 over the network 102. The externaltemperature value may be used to determine an energy-efficient defaulttemperature setting for an unoccupied hotel room. Dynamicalenergy-efficient thermostat settings are described in more detail belowwith reference to FIGS. 2 and 3.

A property management system 112 communicates with the components of theconnected hotel system 100 and includes one or more softwareapplications that coordinate operational functions of the hotel. Forexample, the property management system 112 may automate hotel functionssuch as guest bookings, guest personal details, online reservations,point of sale, telephone, accounts receivable, sales and marketing,banquets, food and beverage costing, materials management, HR andpayroll, maintenance management, quality management and other amenities.In addition, property management system 112 may include a centralreservation system and revenue or yield management system, a frontoffice, a back office, door-locking and keycard system, pay-TV system,energy management system, payment card authorization and channelmanagement systems. In some implementations the property managementsystem may be provided to the hotel by a third party provider.

The property management system 112 is configured to receive requestsfrom guests of the hotel through a hotel application that may be storedon a mobile device 104 of the guest. For example, the propertymanagement system 112 may receive a request from a guest that their roombe given “do not disturb” status, either automatically or by placing ado not disturb sign on the door. The property management system 112 mayforward the request to the task management system 124 or directly to theworker devices 106.

The property management system 112 receives information from the sensors110 relating to the physical location of hotel guests. For example, theproperty management system 112 may receive an indication from an in-roommotion sensor that a guest is occupying the room. The propertymanagement system 112 may forward this indication to the worker module.In some implementations, the property management system 112 may receivean indication from a Bluetooth beacon that a guest mobile device 104 islocated in the guest room. The property management system 112 may usethis information to determine a likelihood that the guest is occupyingthe room, e.g., that the guest has not left their mobile device in theroom unattended. In other implementations, the property managementsystem 112 may receive a sequence of locations of a guest mobile devicefrom one or more property sensors 110. The property management system112 may use this information to determine a likely path the guest istaking, e.g., whether the guest is likely to exit the hotel, is headingto the hotel restaurant, or is returning to their room. The determinedlikely path may be provided to the worker module.

A guest profile database 114 stores data relating to the interest andpreferences of hotel guests. For example, a hotel guest may install ahotel application on one or more guest mobile devices, and use the hotelapplication to create and maintain a guest profile that is stored in theguest profile database 114. The guest profile may include informationrelating to the hotel guest, such as personal details, e.g., name, age,contact information; dietary requirements, e.g., vegetarian,gluten-free; room preferences, e.g., room with bathtub,air-conditioning, king size bed; arrival and departure dates, andinterest in various hotel facilities.

An information database 118 stores data relating to the hotel andsurrounding area. For example, the information database 118 may includeinformation relating to available facilities in the hotel such as spafacilities or childcare services, restaurant details including openingtimes and menus, and room service options. The information database 118may also include information relating to the surrounding area in whichthe hotel is located, such as near-by sights to see, local attractionsand events, local restaurants or places to eat and local transportlinks. Hotel guests may access information stored in the informationdatabase 118 using a hotel application installed on a guest mobiledevice 104. In some implementations, information provided to a hotelguest using the information database 118 may be personalized accordingto the interests and preferences of the hotel guest, as specified in theguest profile database 114.

For example, the property management system may receive a request from ahotel guest that they wish to stay an additional night in the hotel. Theproperty management system may inform the task management system 124that the hotel guest will stay an additional night. The task managementsystem 124 may therefore edit the shift schedule to indicate that thecorresponding hotel room does not require a full service. In someimplementations this may involve reducing the amount of time theassigned worker needs to complete their assigned work for the day. Inother implementations the change to the shift schedule may include arevision of the shift schedule and the service task may be assigned ahigher or lower priority within the worker's schedule, or may beassigned to another worker.

The connected hotel system 100 may be used to deliver new or enhancedexperiences to hotel guests as described below.

In some implementations, a guest of the hotel may use a mobile device104 to update a hotel guest profile stored in the hotel guest profiledatabase 114 prior to a planned stay at the hotel, e.g., two weeks priorto a planned stay. For example, a guest may have recently embarked upona healthy lifestyle regime, and wish to update their hotel guest profilestored in the hotel guest profile database 114 to indicate an interestin using the hotel fitness facilities or to specify further dietaryrequirements such as low-fat or gluten-free. In another example, a guestmay wish to update their hotel guest profile stored in the hotel guestprofile database 114 to indicate that they would appreciate a hotel roomwith a double bed and a bath tub. As a further example, a guest may wishto update their hotel guest profile stored in the hotel guest profiledatabase 114 to indicate an expected time of arrival, i.e., an expectedcheck-in time. The updated hotel guest profile may be stored in thehotel guest profile database 114 and accessed by the property managementsystem prior to the guest's planned stay. In some implementations theproperty management system may receive a notification that the hotelguest has updated their hotel guest profile.

In some implementations, the property management system 112 may access ahotel guest profile from the hotel guest profile database 114 prior to aguest's arrival and process the hotel guest profile in order to preparefor the guest's arrival. For example, the property management system 112may process a hotel guest profile and determine that a guest hasindicated an expected time of arrival and a preference for a hotel roomwith a double bed and a bath tub. Based on this information, theproperty management system 112 may prepare for the guest's arrival. Forexample, the property management system 112 may determine a list ofrooms that will be available for use at the hotel guest's expectedarrival time and that match some or all of the guest's indicatedpreferences. In some implementations the property management system 112may use a hotel application installed on a guest device to provide theguest with a list of available rooms that best match their preferencesfor selection and reservation, prompted based on the guest's proximityto arrival.

In some implementations, the hotel guest may wish to prepare for theirarrival at the hotel using a hotel application installed on a guestdevice. For example, as the guest makes their way to the hotel they maywant to have food ready for consumption upon arrival. The guest mayaccess the information database 118 to view the hotel food menus andplace an order for room service using their mobile device. The propertymanagement system 112 may receive the request for room service andinitiate preparation of the order accordingly.

In some implementations, the property management system 112 may access ahotel guest profile stored in the guest profile database 114 in order togenerate one or more personalized recommendations for the hotel guest.For example, the property management system 112 may access a hotel guestprofile and determine that the hotel guest has indicated an interest inusing the hotel fitness facilities and specified dietary requirementssuch as low-fat or gluten-free. Based on this information, the propertymanagement system 112 may generate one or more personalizedrecommendations for the hotel guest, such as an invitation for atreatment at the spa or a suggestion to try a new gluten-free snack atthe coffee shop. The personalized recommendations for the hotel guestcan be provided to the guest through the hotel application installed onthe guest's mobile device 104. In some implementations the propertymanagement system 112 may be configured to determine a location of thehotel guest within the hotel property, and provide the hotel guest witha personalized recommendation on their mobile device 104 at anappropriate time, such as when the hotel guest is walking towards thehotel spa or coffee shop. The personalized recommendations for the hotelguest can then also be provided to the guest through other methods, suchas a graphical display located at the entrance to the spa or coffeeshop.

In some implementations, the property management system 112 may access ahotel guest profile stored in the guest profile database 114 in order todetermine a preferred room temperature of the hotel guest. For example,prior to the hotel guest's arrival, the property management system maydetermine a preferred room temperature of the hotel guest and programthe in-room thermostat 108 accordingly. Dynamical thermostat settingsthat target a guest preferred temperature are described in more detailbelow with reference to FIGS. 2 and 3.

In some implementations, the in-room devices 108 may automaticallydetermine a maintenance issue or failure and automatically report theissue or failure to the worker module. The worker module may provide thereported issue or failure to the task management system 124 and amaintenance ticket may be created. For example, a light bulb in a hotelguest room may go out and a maintenance ticket may be automaticallycreated accordingly. In other examples, a hotel guest may use the hotelapplication installed on their mobile device to inform the propertymanagement system 112 of the failure. In either case, a notification maybe provided to the hotel guest, e.g., through the hotel applicationinstalled on the guest mobile device 104, informing the hotel guest thata maintenance ticket has been created. The notification may beautomatically provided to the hotel guest mobile device 104, or may bevisible to the hotel guest upon logging in to the hotel applicationinstalled on the hotel guest mobile device 104. The notification mayremain visible to the hotel guest until the issue has been resolved. Insome implementations the hotel guest may be further provided with anautomatic notification when the maintenance issue has been resolved,indicating that the maintenance issue has been closed.

In some implementations, a hotel guest may activate hotel services usingthe hotel application installed on their guest mobile device 104. Forexample, a hotel guest may be enjoying breakfast in the hotel restaurantand remember that he/she forgot to place a do not disturb sign on thedoor. The hotel guest can place a request to the property managementsystem 112 using their mobile device 104 that the do not disturb statusof their room is activated. The property management system 112 mayprovide the request to the worker module using the network 102, and therequest may be provided to the task management system for scheduling. Inaddition, upon receiving the request, the property management system 112may provide the request to the worker devices 106, thus informing thehotel workers that the hotel room is not available for servicing andshould not be entered.

Continuing the example above, the hotel guest can also place a requestto the property management system 112 using their mobile device 104asking that the do not disturb status of their hotel room be deactivatedand requesting that the room be serviced. The property management system112 may provide the request to the worker module using the network 102,and the request may be provided to the task management system forscheduling. Dynamically altering a task schedule for connected hotelworkers is described in more detail below with reference to FIG. 3. Whenthe room service has been completed, a notification may be provided tothe hotel guest indicating that the room service is complete.

In some implementations, sensors 110, e.g., in-room sensors or propertysensors, may determine that a hotel guest has left the hotel room andinitiate energy saving procedures accordingly. For example, upondetermining that the hotel guest has left the hotel room, the in-roomthermostat may automatically set the room temperature to a propertydefault value. In other examples, upon determining that the hotel guesthas left the hotel room, the in-room lighting device or in-roomentertainment devices may automatically turn off. Dynamical thermostatsettings that target a guest preferred temperature are described in moredetail below with reference to FIGS. 2 and 3.

In some implementations, the hotel guest may use their guest mobiledevice 104 to access the information database 118. For example, thehotel guest may wish to investigate evening activities occurring at thehotel or in the local area, transport information for exploring thelocal area, or nearby places of interest. In some implementations theproperty management system 112 may access the guest profile database 114to determine personalized activity recommendations for the hotel guestin the information database 118. For example, the hotel guest mayindicate an interest in using the hotel fitness facilities in theirhotel guest profile. Upon accessing the guest profile database 114, theproperty management system 112 may determine that the user is interestedin sport and fitness and present the information available for the hotelguest to see in the information database 118 in a suitable manner, e.g.,by displaying sport and fitness activities and centers located in ornear the hotel in a prominent position for the hotel guest to view.

In some implementations, the hotel guest may wish to prepare for theirdeparture using the hotel application installed on their guest mobiledevice 104. For example, the hotel guest may use the hotel applicationto view their folio and charges to prepare for checkout. In someimplementations, the hotel guest's folio and charges may be stored andvisible for review in the hotel guest profile stored in the guestprofile database. In some implementations, upon departure the hotelguest may further use the hotel application installed on their guestmobile device 104 to indicate that they have checked out and that theroom is empty and available for servicing.

In some implementations, the hotel guest may indicate that they wouldlike to check-in early, e.g., through a hotel application installed ontheir mobile device or directly at the hotel reception. The propertymanagement system 112 can receive the request and provide the request tothe task management system 124. The task management system 124 mayprocess the request and immediately alter the schedule of a house keepersuch that a hotel room may be prepared for the hotel guest as soon aspossible. The house keeper may be notified of the alteration in theirschedule through their worker device 106. Once the house keeper hasprepared the hotel room for the hotel guest, they are able to directlynotify the property management system that the hotel room is ready. Insome implementations the property management system 112 mayautomatically inform the guest through the hotel application installedon the guest's mobile device that their room is ready. In otherimplementations the property management system 112 may inform the hotelreception that the room is ready, and a member of the ground floor staffmay personally inform the hotel guest that their room is ready.

In some implementations, an in-room sensor may indicate that the hotelroom is empty, and that the room is available for servicing. In anotherexample, a sequence of property sensors, e.g., a sequence of sensorsleading from the guest hotel room, down the elevator and to the lobby,may indicate that a hotel guest is leaving the hotel, or that a hotelguest is going for breakfast in the hotel restaurant. Upon receivingsuch information, the task management system 124 may alter the scheduleof one or more housekeepers such that the hotel room is servicedimmediately or very soon. If there is a house keeper working near theempty room with a relatively light schedule, the task management systemmay alter the house keeper's schedule to include servicing the emptyroom. In other implementations, in-room sensors included in theconnected hotel system may include sensors that are able to provide dataindicating the failure of an in-room device. The system provides thein-room sensor data to a task management system. As described above withreference to FIG. 1, the task management system manages and schedulesdaily tasks that are to be performed, for example by dynamicallycreating a shift schedule for each of the workers of the hotel. Based onthe in-room sensor data, the system schedules hotel worker tasks.

In some implementations, the hotel guest may notify the propertymanagement system 112, either through the hotel application on theirmobile device or directly at reception, that they do not want their roomservicing, or that they would like a different type of service, such asa full service or simply to have the towels replaced. In such asituation, the property management system 112 may notify thehousekeeper, either directly at their worker device, or indirectly atthe task management system 124, that the needs of the hotel guest havechanged. The housekeeper's schedule may be altered accordingly in orderto meet the updated needs of the guest.

In some implementations, in order to increase a hotel guest's feeling ofsecurity, one or more hotel rooms may be installed with a dead bolt doorlock. Instead of the dead bolt door lock being accessible to every hotelemployee, or every hotel housekeeper in possession of a NFC access cardprogrammed to gain entry to every room in the hotel, the dead bolt doorlock may be dynamically unlocked for approved housekeepers at approvedtimes. For example, a housekeeper may be assigned to service a hotelroom with a dead bolt door lock at a scheduled time. At the scheduledtime, the worker device in use by the housekeeper may send a request tothe task management system that the dead bolt door lock be unlocked. Thetask management system may process the request in order to determinethat the housekeeper is permitted to enter the room at the scheduledtime.

FIG. 2A depicts a diagram of an example setting for in-room devicecontrol. For example, as depicted in FIG. 2A, a hotel guest 202 may haveleft their hotel room, e.g., hotel room 216, and be walking in thedirection of the elevator. The hotel guest may be carrying a mobiledevice 204, such as a smartphone, or a NFC room key. The presence of themobile device or NFC room key may be detected by a sensor 206 that islocated in the corridor of the hotel. Upon detecting the mobile deviceor NFC room key, the sensor 206 may send the detected location to aproperty management system of the hotel, e.g., property managementsystem 112 of FIG. 1. As described above with reference to FIG. 1, thehotel may include several property sensors that are located throughoutthe hotel. The presence of the mobile device 204 or NFC room key may bedetected by a sequence of sensors that are located throughout the hotel.Each sensor in the sequence of sensors may send their respectivedetected location to the property management system of the hotel.

In some implementations the property management system may use thedetected locations to determine a likelihood that the hotel guest isvacating their room for a significant amount of time. For example, ifthe detected locations indicate that the hotel guest is going down inthe elevator, the property management system may determine that it islikely that the hotel guest is vacating their room for a significantamount of time, e.g., they are leaving the hotel premises, headingtowards the restaurant for a meal, or heading towards the hotel fitnessfacilities. As another example, if the detected locations indicate thatthe hotel guest is walking down the corridor towards an ice machine, theproperty management system may determine that it is unlikely that thehotel is vacating their room for a significant amount of time, and thatrather they are simply collecting some ice before returning to theirroom.

Based on the determined likelihood, the property management system mayprogram one or more in-room devices to switch on, switch off, or changetheir current settings, as shown in box 208. For example, as describedabove with reference to FIG. 1, a hotel guest may specify a preferredroom temperature upon or prior to arrival at the hotel. A Heating,Ventilation and Air Conditioning (HVAC) in-room device may subsequentlybe programmed to maintain the guest's preferred temperature. However, ifthe property management system determines that it is highly likely thatthe hotel guest will vacate their room for a significant amount of time,the HVAC in-room device may be programmed to turn off, or to reduce orincrease the temperature of the room.

The HVAC in-room device may be programmed to turn off, or to reduce orincrease the temperature of the room based on several factors. Forexample, if the location of the hotel guest is tracked by a sequence ofsensors, and it is determined that the guest is not leaving the hotelbut is present somewhere in the hotel facilities, the HVAC in-roomdevice may be programmed to a reduced energy setting that will notdrastically change the temperature in the hotel room, since it may beassumed that the hotel guest may return to the their room soon, e.g.,within one hour. If however the location of the hotel guest is trackedby a sequence of sensors and it is determined that the guest is leavingthe hotel by automobile, the HVAC in-room device may be programmed toshut down entirely, as shown in FIG. 2A. Alternately, the HVAC in-roomdevice may be programmed to a reduced energy setting that maintains thetemperature in the hotel room at the current external temperature. Inthis case, it may be assumed that the hotel guest will not return totheir room soon, e.g., within one hour.

FIG. 2B depicts a diagram of an example setting for in-room devicecontrol. For example, as depicted in FIG. 2B, a hotel guest 202 may bereturning to a hotel, e.g., at hotel entrance 210. The hotel guest maybe carrying their mobile device 204 or NFC room key. The presence of themobile device or NFC room key may be detected by a sensor 212 that islocated at the entrance 210 of the hotel. Upon detecting the mobiledevice or NFC room key, the sensor 212 may send the detected location toa property management system of the hotel, e.g., property managementsystem 112 of FIG. 1. As described above with reference to FIG. 1, thehotel may include several property sensors that are located throughoutthe hotel. The presence of the mobile device 204 or NFC room key may bedetected by a sequence of sensors that are located throughout the hotel.Each sensor in the sequence of sensors may send their respectivedetected location to the property management system of the hotel.

In some implementations the property management system may use thedetected locations to determine a likelihood that the hotel guest isreturning to their room. For example, if the detected locations indicatethat the hotel guest is arriving at the hotel after some time away fromthe hotel, the property management system may determine that it islikely that the hotel guest is returning to their room. As anotherexample, if the detected locations indicate that the hotel guest hasbeen dining in the restaurant for some time, and that the hotel guest isnow waiting for an elevator, the property management system maydetermine that it is likely that the hotel guest is returning to theirroom.

In other implementations, the property management system may use othersignals to determine whether the hotel guest is likely to return totheir room. For example, if it is detected that the hotel guest is usinga credit card to pay for a meal in the restaurant, or charging a spatreatment to their room number, the property management system may usethe detected signals to determine a likelihood that the hotel guest willreturn to their room.

Based on the determined likelihood, the property management system mayprogram one or more in-room devices to switch on, switch off, or changetheir current settings, as shown in box 214. For example, as describedabove with reference to FIG. 2A, the HVAC in-room device may have beenprogrammed to turn off, or to reduce or increase the temperature of theroom as the hotel guest left their room prior to leaving the hotelpremises, visiting the restaurant or spa. If the property managementsystem determines that it is likely that the hotel guest is returning totheir room, the HVAC in-room device may be programmed to turn on orchange the temperature settings to the guest's preferred temperature.For example, if the hotel guest prefers a cool hotel room, uponreturning to the hotel and waiting for an elevator to their hotel roomfloor, the HVAC in-room device may be programmed to turn on theair-conditioning. In another example, if the hotel guest's preferredtemperature is warm, upon paying for a spa treatment and leaving thehotel fitness facilities the HVAC in-room device may be programmed toturn on the heating.

FIG. 3 depicts a flowchart of an example process 300 for dynamicallycontrolling thermostat settings. The process 300 can be implemented, forexample, by the connected hotel system 100 of FIG. 1 above.

The system detects the presence of a hotel guest in the hotel facilities(step 302). For example, the presence of the hotel guest in the hotelfacilities may be detected using location technology, such as thesensors 110, guest devices 104 and property management system 112described above with reference to FIG. 1. The presence of the hotelguest may be detected in the hotel guest's room using in-room locationtechnology, or may be detected in the hotel facilities, e.g., at thehotel bar, fitness facilities or restaurant, using property locationtechnology, e.g., sensors distributed throughout the hotel.

The system generates a likelihood score that the hotel guest isreturning to their hotel room (step 304). For example, the system maydetect the presence of the hotel guest in the hotel facilities, such asthe hotel restaurant. As described above with reference to FIGS. 1 and2, the system may detect a sequence of locations of the hotel guest inthe hotel facilities using property location technology. The system maygenerate a likelihood that the hotel guest is returning to their hotelroom by analyzing the recent movements of the hotel guest. For example,the system may determine that the guest has recently left their room andtaken the elevator to the ground floor and walked into the hotelrestaurant. By tracking the hotel guest in this way, the system maydetermine a low likelihood that that hotel guest is returning to theirhotel room, since it is more likely that the hotel guest wishes to eatsomething. In another example, the system may determine that the hotelguest entered the hotel fitness facilities over one hour ago, and is nowwaiting for an elevator to take him/her to the floor where their hotelroom is located. By tracking the hotel guest in this way, the system maydetermine a high likelihood that the hotel guest is returning to theirhotel room. Other factors, such as hotel guest behavior and preferences,e.g., as stored in a hotel guest profile such as guest profile database114 of FIG. 1, time and date or recent activities or movements withinthe hotel facilities may be taken into consideration when generating alikelihood that the hotel guest is returning to their hotel room.

The system compares the generated likelihood score that the hotel guestis returning to their hotel room to a threshold likelihood score (step306).

Based on comparing the generated likelihood score that the hotel guestis returning to their hotel room to a threshold likelihood score, thesystem sends an instruction to an in-room device (step 308). For examplethe system may determine a likelihood that the hotel guest is returningto their hotel room that exceeds the threshold score of step 306. Thesystem may therefore assume that the hotel guest is returning to theirhotel room, and send instructions to an in-room device. The in-roomdevice may be an in-room thermostat. For example, the instructions mayinclude a temperature value for the in-room thermostat. The connectedhotel system 100 can use an algorithm, e.g., a machine learningalgorithm, to determine an optimal time to set the in-room thermostat toa certain temperature value in order to increase the chances that thetemperature is at the guest's preferred temperature when the hotel guestreturns to his/her room, e.g., through the use of cooling or heatingcurve calculations.

The instructions sent to the HVAC in-room device are based on analgorithm to dynamically define the thermostat settings in the hotelroom that optimize energy consumption whilst targeting the hotel guest'spreferred temperature (GPT). The algorithm is based on a state machineincluding the three hotel guest location states: a first state whereinthe hotel guest is detected as being in the hotel room, a second statewherein the hotel guest is detected as being on hotel property, e.g., inthe lobby, restaurant or fitness area, but not in the hotel room, and athird state wherein the hotel guest is not detected on the hotelproperty, e.g., the hotel guest is assumed to have left the hotel.

The algorithm determines a hotel room thermostat set point that isdefined based on the current state, i.e., the location of the hotelguest, the values of the guest preferred temperature and the currentexternal temperature (CET), e.g., as measured by the externaltemperature sensor described above with reference to FIG. 1. In someimplementations, the current external temperature may be obtained from athird party provider, e.g., a web service.

In addition, two factors are defined: F_(onp) and F_(offp) whereF_(onp)<F_(offp) and both <=1. These factors may be empirically definedbased on the HVAC in-room device capacity, the size of the hotel room,insulation factors and others. The definition of these factorscontribute to the quality perception of the guest. For example, if thefactors are too close to 1 this may imply that the hotel guest feltuncomfortable when arriving at the hotel room whilst providing the mostpossible energy savings. The value of the factors may be learnedautomatically by observing the current temperature of the room when theguest arrives.

The set point value may be limited to be within a range of temperaturesthat does not cause harm to anything that is inside the room, and isusually limited by the construction of the thermostat. The table belowdescribes example calculations for set points for each hotel guestlocation state:

State Setpoint formula Rationale In Room GPT Temperature is set to guestpreferred temperature. On Property GPT + ((CET − GPT) * Temperature isset between GPT F_(onp)) and CET, closer to GPT to be able to quicklyrecover if the guest walks in the room. Off Property GPT + ((CET −GPT) * Temperature is set between GPT F_(offp)) and CET, closer to CETto save energy.

In some implementations the algorithm may be extended to includeadditional information about the guest location, e.g., locationinformation within a 10 mile radius of the hotel.

FIG. 4 illustrates a schematic diagram of an exemplary generic computersystem. The system 400 can be used for the operations described inassociation with the process 300 according to some implementations.

The system 400 includes a processor 410, a memory 420, a storage device430, and an input/output device 440. Each of the components 410, 420,430, and 420 are interconnected using a system bus 450. The processor410 is capable of processing instructions for execution within thesystem 400. In one implementation, the processor 410 is asingle-threaded processor. In another implementation, the processor 410is a multi-threaded processor. The processor 410 is capable ofprocessing instructions stored in the memory 420 or on the storagedevice 430 to display graphical information for a user interface on theinput/output device 440.

The memory 420 stores information within the system 400. In oneimplementation, the memory 420 is a computer-readable medium. In oneimplementation, the memory 420 is a volatile memory unit. In anotherimplementation, the memory 420 is a non-volatile memory unit.

The storage device 430 is capable of providing mass storage for thesystem 400. In one implementation, the storage device 430 is acomputer-readable medium. In various different implementations, thestorage device 430 may be a floppy disk device, a hard disk device, anoptical disk device, or a tape device.

The input/output device 440 provides input/output operations for thesystem 400. In one implementation, the input/output device 440 includesa keyboard and/or pointing device. In another implementation, theinput/output device 440 includes a display unit for displaying graphicaluser interfaces.

A number of implementations have been described. Nevertheless, it willbe understood that various modifications may be made without departingfrom the spirit and scope of the disclosure. For example, various formsof the flows shown above may be used, with steps re-ordered, added, orremoved. Accordingly, other implementations are within the scope of thefollowing claims.

For instances in which the systems and/or methods discussed here maycollect personal information about users, or may make use of personalinformation, the users may be provided with an opportunity to controlwhether programs or features collect personal information, e.g.,information about a user's social network, social actions or activities,profession, preferences, or current location, or to control whetherand/or how the system and/or methods can perform operations morerelevant to the user. In addition, certain data may be anonymized in oneor more ways before it is stored or used, so that personallyidentifiable information is removed. For example, a user's identity maybe anonymized so that no personally identifiable information can bedetermined for the user, or a user's geographic location may begeneralized where location information is obtained, such as to a city,ZIP code, or state level, so that a particular location of a user cannotbe determined. Thus, the user may have control over how information iscollected about him or her and used.

Embodiments and all of the functional operations described in thisspecification may be implemented in digital electronic circuitry, or incomputer software, firmware, or hardware, including the structuresdisclosed in this specification and their structural equivalents, or incombinations of one or more of them. Embodiments may be implemented asone or more computer program products, i.e., one or more modules ofcomputer program instructions encoded on a computer readable medium forexecution by, or to control the operation of, data processing apparatus.The computer readable medium may be a machine-readable storage device, amachine-readable storage substrate, a memory device, a composition ofmatter effecting a machine-readable propagated signal, or a combinationof one or more of them. The term “data processing apparatus” encompassesall apparatus, devices, and machines for processing data, including byway of example a programmable processor, a computer, or multipleprocessors or computers. The apparatus may include, in addition tohardware, code that creates an execution environment for the computerprogram in question, e.g., code that constitutes processor firmware, aprotocol stack, a database management system, an operating system, or acombination of one or more of them. A propagated signal is anartificially generated signal, e.g., a machine-generated electrical,optical, or electromagnetic signal that is generated to encodeinformation for transmission to suitable receiver apparatus.

A computer program (also known as a program, software, softwareapplication, script, or code) may be written in any form of programminglanguage, including compiled or interpreted languages, and it may bedeployed in any form, including as a stand alone program or as a module,component, subroutine, or other unit suitable for use in a computingenvironment. A computer program does not necessarily correspond to afile in a file system. A program may be stored in a portion of a filethat holds other programs or data (e.g., one or more scripts stored in amarkup language document), in a single file dedicated to the program inquestion, or in multiple coordinated files (e.g., files that store oneor more modules, sub programs, or portions of code). A computer programmay be deployed to be executed on one computer or on multiple computersthat are located at one site or distributed across multiple sites andinterconnected by a communication network.

The processes and logic flows described in this specification may beperformed by one or more programmable processors executing one or morecomputer programs to perform functions by operating on input data andgenerating output. The processes and logic flows may also be performedby, and apparatus may also be implemented as, special purpose logiccircuitry, e.g., an FPGA (field programmable gate array) or an ASIC(application specific integrated circuit).

Processors suitable for the execution of a computer program include, byway of example, both general and special purpose microprocessors, andany one or more processors of any kind of digital computer. Generally, aprocessor will receive instructions and data from a read only memory ora random access memory or both.

The essential elements of a computer are a processor for performinginstructions and one or more memory devices for storing instructions anddata. Generally, a computer will also include, or be operatively coupledto receive data from or transfer data to, or both, one or more massstorage devices for storing data, e.g., magnetic, magneto optical disks,or optical disks. However, a computer need not have such devices.Moreover, a computer may be embedded in another device, e.g., a tabletcomputer, a mobile telephone, a personal digital assistant (PDA), amobile audio player, a Global Positioning System (GPS) receiver, to namejust a few. Computer readable media suitable for storing computerprogram instructions and data include all forms of non volatile memory,media and memory devices, including by way of example semiconductormemory devices, e.g., EPROM, EEPROM, and flash memory devices; magneticdisks, e.g., internal hard disks or removable disks; magneto opticaldisks; and CD ROM and DVD-ROM disks. The processor and the memory may besupplemented by, or incorporated in, special purpose logic circuitry.

To provide for interaction with a user, embodiments may be implementedon a computer having a display device, e.g., a CRT (cathode ray tube) orLCD (liquid crystal display) monitor, for displaying information to theuser and a keyboard and a pointing device, e.g., a mouse or a trackball,by which the user may provide input to the computer. Other kinds ofdevices may be used to provide for interaction with a user as well; forexample, feedback provided to the user may be any form of sensoryfeedback, e.g., visual feedback, auditory feedback, or tactile feedback;and input from the user may be received in any form, including acoustic,speech, or tactile input.

Embodiments may be implemented in a computing system that includes aback end component, e.g., as a data server, or that includes amiddleware component, e.g., an application server, or that includes afront end component, e.g., a client computer having a graphical userinterface or a web browser through which a user may interact with animplementation, or any combination of one or more such back end,middleware, or front end components. The components of the system may beinterconnected by any form or medium of digital data communication,e.g., a communication network. Examples of communication networksinclude a local area network (“LAN”) and a wide area network (“WAN”),e.g., the Internet.

The computing system may include clients and servers. A client andserver are generally remote from each other and typically interactthrough a communication network. The relationship of client and serverarises by virtue of computer programs running on the respectivecomputers and having a client-server relationship to each other.

While this specification contains many specifics, these should not beconstrued as limitations on the scope of the disclosure or of what maybe claimed, but rather as descriptions of features specific toparticular embodiments. Certain features that are described in thisspecification in the context of separate embodiments may also beimplemented in combination in a single embodiment. Conversely, variousfeatures that are described in the context of a single embodiment mayalso be implemented in multiple embodiments separately or in anysuitable subcombination. Moreover, although features may be describedabove as acting in certain combinations and even initially claimed assuch, one or more features from a claimed combination may in some casesbe excised from the combination, and the claimed combination may bedirected to a subcombination or variation of a subcombination.

Similarly, while operations are depicted in the drawings in a particularorder, this should not be understood as requiring that such operationsbe performed in the particular order shown or in sequential order, orthat all illustrated operations be performed, to achieve desirableresults. In certain circumstances, multitasking and parallel processingmay be advantageous. Moreover, the separation of various systemcomponents in the embodiments described above should not be understoodas requiring such separation in all embodiments, and it should beunderstood that the described program components and systems maygenerally be integrated together in a single software product orpackaged into multiple software products.

In each instance where an HTML file is mentioned, other file types orformats may be substituted. For instance, an HTML file may be replacedby an XML, JSON, plain text, or other types of files. Moreover, where atable or hash table is mentioned, other data structures (such asspreadsheets, relational databases, or structured files) may be used.

Thus, particular embodiments have been described. Other embodiments arewithin the scope of the following claims. For example, the actionsrecited in the claims may be performed in a different order and stillachieve desirable results.

What is claimed is: 1-20. (canceled)
 21. A method comprising: receiving,by one or more task management servers of a connected hotel system thatincludes (i) a motion sensor that is located inside a hotel room that isassociated with a hotel guest, (ii) a wearable, hotel worker device thatis associated with a hotel worker, the hotel worker device being a smartwatch, or an audio-only, wearable device, (iii) the one or more taskmanagement servers, and (iv) a smart door lock that is associated withthe hotel room, a message from the wearable, hotel worker deviceindicating that the wearable, hotel worker device has approached a hotelroom during a time when the task management servers have alreadyscheduled the hotel worker to enter the hotel room, and is requestingthat the smart door lock that is associated with the hotel room provideaccess to the hotel room by the hotel worker during the time; inresponse to receiving the message from the wearable, hotel worker deviceindicating that the wearable, hotel worker device has approached thehotel room during the time when the task management servers have alreadyscheduled the hotel worker to enter the hotel room, obtaining, by theone or more task management servers, data from the motion sensor that islocated inside the hotel room that is associated with the hotel guest,the data indicating that the hotel guest is present in the hotel roomduring the time when the task management servers have already scheduledthe hotel worker to enter the hotel room; and based on receiving thedata from the motion sensor that is located inside the hotel roomindicating that the hotel guest is present in the hotel room during thetime when the task management servers have already scheduled the hotelworker to enter the hotel room, sending data from the task managementservers the smart door lock indicating that the hotel worker is notauthorized to access the hotel room until the later time notwithstandingthe hotel worker being already scheduled by the task management serversto enter the hotel room at the time, then rescheduling entry of thehotel worker into the hotel room until the later time when the motionsensor indicates that the hotel guest is no longer present in the hotelroom.
 22. The method of claim 22, wherein the connected hotel systemfurther comprises a smart thermostat in the hotel room, and whereinbased on receiving the data, the servers further send data to the smartthermostat to set a temperature value of the smart thermostat to adesired temperature value that is associated with the hotel guest. 23.The method of claim 22, wherein the motion sensor comprises an infraredsensor.
 24. The method of claim 22, wherein the hotel worker comprises ahousekeeper or a maintenance worker.
 25. The method of claim 22,comprising, at the later time, sending, from the task managementservers, data to the smart door lock indicating that the hotel worker isauthorized to access the hotel room.
 26. The method of claim 22,comprising, based on receiving the data, sending to the hotel workerdevice, data indicating that the hotel worker is to enter a differenthotel room at a current time.
 27. A non-transitory computer-readablestorage device storing software comprising instructions executable byone or more computers which, upon such execution, cause the one or morecomputers to perform operations comprising: receiving, by one or moretask management servers of a connected hotel system that includes (i) amotion sensor that is located inside a hotel room that is associatedwith a hotel guest, (ii) a wearable, hotel worker device that isassociated with a hotel worker, the hotel worker device being a smartwatch, or an audio-only, wearable device, (iii) the one or more taskmanagement servers, and (iv) a smart door lock that is associated withthe hotel room, a message from the wearable, hotel worker deviceindicating that the wearable, hotel worker device has approached a hotelroom during a time when the task management servers have alreadyscheduled the hotel worker to enter the hotel room, and is requestingthat the smart door lock that is associated with the hotel room provideaccess to the hotel room by the hotel worker during the time; inresponse to receiving the message from the wearable, hotel worker deviceindicating that the wearable, hotel worker device has approached thehotel room during the time when the task management servers have alreadyscheduled the hotel worker to enter the hotel room, obtaining, by theone or more task management servers, data from the motion sensor that islocated inside the hotel room that is associated with the hotel guest,the data indicating that the hotel guest is present in the hotel roomduring the time when the task management servers have already scheduledthe hotel worker to enter the hotel room; and based on receiving thedata from the motion sensor that is located inside the hotel roomindicating that the hotel guest is present in the hotel room during thetime when the task management servers have already scheduled the hotelworker to enter the hotel room, sending data from the task managementservers to the smart door lock indicating that the hotel worker is notauthorized to access the hotel room until the later time notwithstandingthe hotel worker being already scheduled by the task management serversto enter the hotel room at the time, then rescheduling entry of thehotel worker into the hotel room until the later time when the motionsensor indicates that the hotel guest is no longer present in the hotelroom.
 28. The device of claim 27, wherein the connected hotel systemfurther comprises a smart thermostat in the hotel room, and whereinbased on receiving the data, the servers further send data to the smartthermostat to set a temperature value of the smart thermostat to adesired temperature value that is associated with the hotel guest. 29.The device of claim 27, wherein the motion sensor comprises an infraredsensor.
 30. The device of claim 27, wherein the hotel worker comprises ahousekeeper or a maintenance worker.
 31. The device of claim 27, whereinthe operations comprise, at the later time, sending, from the taskmanagement servers, data to the smart door lock indicating that thehotel worker is authorized to access the hotel room.
 32. The device ofclaim 27, wherein the operations comprise, based on receiving the data,sending to the hotel worker device, data indicating that the hotelworker is to enter a different hotel room at a current time.
 33. Asystem comprising: one or more computers and one or more storage devicesstoring instructions that are operable, when executed by the one or morecomputers, to cause the one or more computers to perform operationscomprising: receiving, by one or more task management servers of aconnected hotel system that includes (i) a motion sensor that is locatedinside a hotel room that is associated with a hotel guest, (ii) awearable, hotel worker device that is associated with a hotel worker,the hotel worker device being a smart watch, or an audio-only, wearabledevice, (iii) the one or more task management servers, and (iv) a smartdoor lock that is associated with the hotel room, a message from thewearable, hotel worker device indicating that the wearable, hotel workerdevice has approached a hotel room during a time when the taskmanagement servers have already scheduled the hotel worker to enter thehotel room, and is requesting that the smart door lock that isassociated with the hotel room provide access to the hotel room by thehotel worker during the time; in response to receiving the message fromthe wearable, hotel worker device indicating that the wearable, hotelworker device has approached the hotel room during the time when thetask management servers have already scheduled the hotel worker to enterthe hotel room, obtaining, by the one or more task management servers,data from the motion sensor that is located inside the hotel room thatis associated with the hotel guest, the data indicating that the hotelguest is present in the hotel room during the time when the taskmanagement servers have already scheduled the hotel worker to enter thehotel room; and based on receiving the data from the motion sensor thatis located inside the hotel room indicating that the hotel guest ispresent in the hotel room during the time when the task managementservers have already scheduled the hotel worker to enter the hotel room,sending data from the task management servers to the smart door lockindicating that the hotel worker is not authorized to access the hotelroom until the later time notwithstanding the hotel worker being alreadyscheduled by the task management servers to enter the hotel room at thetime, then rescheduling entry of the hotel worker into the hotel roomuntil the later time when the motion sensor indicates that the hotelguest is no longer present in the hotel room.
 34. The system of claim33, wherein the connected hotel system further comprises a smartthermostat in the hotel room, and wherein based on receiving the data,the servers further send data to the smart thermostat to set atemperature value of the smart thermostat to a desired temperature valuethat is associated with the hotel guest.
 35. The system of claim 33,wherein the motion sensor comprises an infrared sensor.
 36. The systemof claim 33, wherein the hotel worker comprises a housekeeper or amaintenance worker.
 37. The system of claim 33, wherein the operationscomprise, at the later time, sending, from the task management servers,data to the smart door lock indicating that the hotel worker isauthorized to access the hotel room.